Very lean staffing solutions are achieved by forging partnership relationships with key service vendors. In moving from a technical service organization to a vendor management organization, your focus will shift to vendor management skill sets, managing outcomes (not tasks), and monitoring satisfaction (not engaging with occupants). The facilities manager’s job is not to own facilities, but rather to serve the facility users. Serving users is a very different business proposition with different metrics than owning facilities.

- From Tradeline's Lean Management Models for Facilities Management and Capital Projects Conference 2007