General Session: Performance-based facility management and business partner relationships maximize return on operating dollars at Toyota

Redefine business partner relationships using a “pull” service-level approach to eliminate wasted expense and free up operating dollars for more effective use. This is performanced-based facility management (PBFM) from the company that first defined lean: Toyota. Jim Cooke chronicles Toyota’s shift from a traditional facility management program to PBFM, how service levels are defined to better leverage business partner capabilities, and the savings realized. He details the costs, CPIs, and KPIs used to manage this effort, and identifies the key lessons learned from three years worth of programs and refinements.

• Jim Cooke, AIA , National Facility Operations Manager - Toyota Motor Sales USA, Inc.