Bristol-Myers Squibb's mission-complexity service model reveals unexpected cost targets

Servicing the customer, not square feet, is the right mindset for getting at the truth of what it takes to run facilities. Alyson Krumwiede and Jason Burgoyne chronicle how they used the mission-complexity service concept to an advanced level to discover manpower allocation patterns and cost surprises, while turning top-management thinking away from simplistic cost-per-square-foot budgeting models. They illustrate cost discoveries such as the impact of hidden FM production support work, the high FM cost of child care facilities, wrong perceptions about space and costs, the real cost implications of different business scenarios, and more.

Leaders:

• Alyson Krumwiede -- Associate Director, Planning, Bristol-Myers Squibb Company
• Jason Burgoyne -- Associate Manager, Planning, Bristol-Myers Squibb Company