Agency Follows Corporate Lead Towards Customer Focus
The U.S. Internal Revenue Service (IRS) recently adopted a centralized shared services model in order to streamline and modernize its national business operations. The reorganization was driven by a Congressional mandate and the appointment of a new commissioner, Charles Rossotti, who revised the outdated IRS mission and established new agency goals. Implementing a shared services approach and other corporate-sector refinements has profoundly improved the efficiency of the organization's interactions with its own employees and with American tax payers.

New Employee-Supported Portal is Deployed
The ongoing implementation of Intel's e-Business program is moving the company towards its operational excellence initiative of becoming a 100-percent e-Corporation. One of the many Intel organizations taking this initiative to heart is the Corporate Services (CS) Division. CS continues to refine the e-Business initiative it kicked off in 2000 to transition employee functions onto the Internet. Having already successfully implemented several online workplace tools, CS sees no end to the potential of e-Business.

Inter-operability Important with PDA Pilot
The Facilities and Operations Directorate for Pacific Northwest National Laboratory (PNNL) in Richland, Wash., is responsible for maintenance and support of the two million-sf facility. The Lab, one of the U.S. Department of Energy's nine multiprogram national laboratories, conducts research in areas from basic science and engineering to applied solutions and technologies.

Personal and Digital Assistants Meet Pilot Program Goals
Time and costs spent on reviewing paper reports and conducting preventive maintenance activities can be significantly reduced by using docked and wireless handheld Personal Digital Assistants (PDAs), according to a pilot test run by the Pacific Northwest National Laboratory (PNNL) in Richland, Wash.