Utilities Business Operations Analyst

University of Oregon
Finance and Administration Shared Services

Job no: 523613
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Office Support, Business Administration/Management, Computer and Information Science, Data Science, Information Technology

Department: Finance & Administration Shared Services - Information Technology
Appointment Type and Duration: Regular, Ongoing
Salary: $56,000 - $70,000
Compensation Band: OS-OA07-Fiscal Year 2018-2019
FTE: 1.0

Application Review Begins
April 16, 2019; position open until filled

Special Instructions to Applicants
To be considered for this position, applicants must submit a complete application.
Complete applications must include an online application, a cover letter, resume and answers to the following supplemental questions:

1. Describe a professional situation in which you have had to adjust to changes over which you had no control. Were there obstacles to be overcome? If so, how did you (or how did you not) handle them.
2. When you deliver a report to a customer, how do you know that it is accurate? What do you do if you find out that it is not?
3. How have you handled a situation in the past where your customer has changed their requirements partway through a project?
4. Identify three different Data Warehouse architectures and briefly compare and contrast them.
5. Describe how you elicit and refine requirements for a report.
6. Describe how this position fits into your career path.

Department Summary
The Finance and Administration Shared Services Department (FASS) provides service within the VPFA (Vice President Finance & Administration) portfolio specific to four business functions: Budget and Finance, Human Resources, Information Technology, and Purchasing and Accounts Payable.

The mission of the Shared Services Information Technology (IT) group focuses on customer service combined with technology and process competency. The services we provide include: IT strategy, business continuity, disaster recovery consultation, system/data backup/recovery, hardware lifecycle management/procurement, consultation for unit software/hardware needs, desktop support, system and software support, project management for software implementation and upgrades, decision support and reporting, communication with Information Services, liaison with other University service providers, and printing/printing contract management.
The FASS unit provides administrative services for several departments within the VPFA portfolio including:

- Campus Planning and Facilities Management: Campus Planning, Design and Construction, Facilities Services, Utilities and Energy, and the Office of Sustainability
- Safety and Risk Services: UO Police Department, Emergency Management and Fire Prevention, Risk Management and Environmental Health and Safety, and Campus GIS
- Department of Parking and Transportation
- Printing and Mailing Services

Position Summary
Reporting to the FASS IT Business Operations Analysis Manager, the Business Operations Analyst utilizes Business Intelligence tools and techniques to develop, design, recommend and implement operational improvements to the practices and procedures of the units served by FASS. The position works directly with the Senior leadership of served units to ensure operational improvement recommendations are in line with strategic and operational priorities, with particular focus on the needs of the Utilities and Energy Department. Additionally, the Business Operations Analyst responds to and resolves end-user requests and issues, and participates in end-user support and training.

The incumbent provides accurate analysis of supported unit business needs, with an understanding of those needs gained through communication with senior leadership. They create new processes and information delivery products according to business needs. These deliverables are placed in the appropriate business context for Senior and Line-of-business managers.

Minimum Requirements
• Bachelor’s degree from an accredited college or university or demonstrated equivalent skills and experience
• One year experience analyzing operational or financial data.
• One years’ of report development experience with large-scale transactional, enterprise applications (such as BANNER, SAP, Oracle Applications, etc.).
• One years’ experience with high-level report development tools (such as Cognos, Business Objects, etc.).
• One years of experience with direct query languages and tools that utilize an SQL dialect.

Professional Competencies
• Manage business process changes with the goal of optimizing organizational performance.
• Maintain a respectful workplace and model a positive and proactive attitude.
• Model the highest ethical standards.
• Knowledge and experience sufficient to discern the best way to model data given particular requirements and constraints.
• Experience with tools used in software development such as source code control, issue tracking and automated testing tools.
• Work effectively in a diverse team environment and create effective human networks for problem solving and positive change.
• Understand how to work with managers to achieve business goals. Be receptive to feedback, willing to learn and embracing continuous improvement.
• Communicate effectively, orally and in writing.
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds and business contexts.
• Ability to adapt to, learn, and use new technologies within a rapidly changing technical environment.
• Keen attention to detail in analysis and report validation plus strong organizational skills.
• Ability to move multiple projects forward within a specific timeframe and budget.
• A deep understanding of business intelligence concepts and supporting technologies.

Preferred Qualifications
• Bachelor's degree in the field of Business Operations, Computer Science, Finance or Information Systems.
• Experience extracting and analyzing data from industrial automation control systems or building automation systems.
• Experience extracting and analyzing data from Data Marts or Data Warehouse structures provided by 3rd parties.
• Experience designing and building Data Marts or Data Warehouses.
• Experience building and publishing data products utilizing Microsoft SSRS, Pentaho, Alteryx or other data analytics tools.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at http://police.uoregon.edu/annual-report.

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