Custodial Operations Supervisor

University of Oregon

Location: Eugene, OR
Categories: Custodial, Facilities/Grounds/Skilled Trades

Department: CPFM Facilities Services
Appointment Type and Duration: Regular, Ongoing
Salary: $48,000 - $55,000 per year
Compensation Band: OS-OA05-Fiscal Year 2022-2023

Application Review Begins

November 9, 2022, open until filled

Special Instructions to Applicants

Please include your resume and a cover letter that briefly addresses how you meet the qualifications of this position, as well as the following topics:

1) Your experience leading logistical operations for a project or program, with specific examples;

2) Your experience supervising employees in a unionized environment; and

3) What outstanding custodial customer service looks like to you, with an example of a time you have demonstrated this level of service.

All applications must be submitted here,

Department Summary

Facilities Services is a unit within Campus Planning and Facilities Management in the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.

Campus Planning and Facilities Management (CPFM) is a vibrant department, which comprises five units, and approximately 270 employees: Facilities Services, Utilities & Energy, Campus Planning, Office of Sustainability, and Design & Construction. The units of CPFM strive to provide excellent customer service to the University of Oregon campus and operate with the highest professional standards, communicating and collaborating with customers to support the stewardship of the campus.

Facilities Services (FS) is responsible for the management of human, financial and material resources, the development and implementation of programs, policies and procedures related to the operation, maintenance, repair and minor renovation of university buildings, grounds, and infrastructure systems. These services provide the University of Oregon community with a safe, efficient, reliable, functional and aesthetically pleasing learning environment in support of the University’s mission and vision.

Custodial Services maintains a safe, sanitary, and aesthetically pleasing environment in order to enhance the learning experience.

Position Summary

The Custodial Supervisor is responsible for overseeing the cleaning of campus buildings and programs associated with the custodial department. This includes overseeing a crew of Custodians and collaborating with a variety of campus stakeholders, units and colleagues to create a clean, sanitary and aesthetically pleasing environment. This position will be responsible for the overall program management including standards and procedure development and implementation, performing analysis of operations, and program evaluation.

This position works a graveyard shift, with supervisory duties, from 9:30 PM - 6:30 AM.

The Custodial Supervisor is responsible for making timely and informed decisions regarding purchases of supplies and equipment up to $5,000 per month and will collaborate with management on large equipment purchase outside of the regularly scheduled products.

This position manages staff to achieve the goals and objectives of FS in an effective and efficient manner and to ensure compliance with employment law, union collective bargaining agreement as well as State & University policies.

Interactions/contacts occur daily with the campus community in the course of performing work and responding to emergencies. This position will respond to customer complaints and escalated concerns resulting from issues that arise from day shift operations. This position will participate on cross-departmental committees as a representative of the Custodial department to provide input, recommendations, and evaluation of departmental initiatives. Additionally, the position may interact with vendors and external contractors.

The Custodial Supervisor works as a member of a team while frequently performing tasks independently. Decisions may be made about the best method and materials necessary to perform a particular task. They may also include setting priorities, assessing customer needs and responding to those needs. The impact of the decisions made by this position can affect financial standing, department morale, and overall health and well-being of campus buildings.

Work is reviewed directly by the Custodial Services Manager to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

Special Requirement:
This position will require a valid driver’s license and the ability to obtain UO Driver’s Certification.

Essential Personnel:
This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements

• Two years’ experience in supervision or lead work of employees.
• Two years’ experience with oversight of a project or program.
• One year of experience in professional custodial services.
• Experience with Microsoft Office Products including Word, Excel, Outlook.

Professional Competencies

• Analytical and problem-solving – gathering and synthesizing information; identifying and creating innovative solutions to complex problems.
• Written and oral communication – writing and speaking clearly and persuasively in various situations including via email and conducting productive meetings.
• Delegation – assigning work, giving authority to work independently, setting expectations, monitoring delegated activities and providing accountability.
• Leadership – inspiring and motivating others to perform well and accepting feedback from others.
• Management approach – including staff in planning, decision-making, facilitating and process improvement; making oneself available to staff; providing regular performance feedback; developing subordinates’ skills and encouraging growth.
• Customer service and quality management – providing and expecting exceptional customer service; looking for ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Respectful workplace – creating and maintaining a culture of respect and inclusion in which employees are valued, communication is polite and courteous, conflict is addressed appropriately, and inappropriate behavior is addressed swiftly.
• Judgment – displaying a willingness to make decisions, exhibiting sound and accurate judgment, and making timely decisions.
• Planning/organizing – prioritizing and planning work activities, using time efficiently and developing realistic action plans.
• Safety and security – observing safety and security procedures, using equipment and materials properly and expecting employees to do the same.
• Position requires a commitment to the University’s affirmative action and equal opportunity goals and the diversity plans of the University and CPFM. Position requires a commitment to maintain the highest ethical standards within the department and University.

Preferred Qualifications

• Bachelor’s degree (or higher) in a pertinent field.
• Experience with APPA: Leadership in Educational Facilities' standards for staffing and cleanliness.
• Experience with supervision in a unionized environment.