Teleworking. Unassigned space. Two pilot projects become the new normal. Dean Surbey profiles recent headcount growth initiatives at Emory’s Rollins School of Public Health to support Research Administration and Information Technology groups. He compares employee and customer expectations, mission alignment, implementation strategies, policy making, support requirements, costs, and the impacts on space configurations and utilization rates. He also examines the “human factor” results: More collaborative cultures, higher employee satisfaction, and improved productivity, and he sets out lessons learned, recommendations, and next steps.