Remote workforce and team alignment/engagement strategies for engagement, productivity, customer satisfaction, cost savings

Elizabeth Nix
Director, Service Quality & Development
Vanderbilt University Medical Center Patient Access Services

This session examines the relationship between space, workforce engagement, and customer satisfaction in two contexts: Remote working, and public-facing team-based workspace arrangements. Liz Nix examines staffing strategies, square footage allocations, remote workforce model, workstation configurations, and cost targets that have reshaped Vanderbilt University Medical Center’s Patient Access Services group and improved retention, raised productivity, increased patient satisfaction, and delivered maximum space occupancy and utilization. She lays out key details for success in moving from isolated work styles to team-based neighborhoods, implementing remote worker approval and management processes, getting valuable feedback, and creating community.

Occurs: 
Friday, November 8, 2019 - 9:45am-10:10am
Continuing Education
AIA CES Units: 
0.00
HSW Units: 
0.00