Eleven years, zero shutdowns: Lessons from a multi-phase occupied renovation

When a facility cannot go offline, renovation demands more than good design—it demands a delivery model built for sustained complexity. An occupied renovation spanning more than a decade, including high-containment laboratory environments, puts that model on full display. Speakers representing owner, user agency, designer, and construction manager walk through design strategies for a severely constrained facility, complex phasing and logistics, evolving project management approaches, and the communication and trust-building that kept the project moving through a global pandemic and beyond. They provide lessons learned on design flexibility, GMP development, project evolution, and management strategies required to address extensive unforeseen conditions.