Operational Intelligence: The key to truly adaptable facilities and spaces.

Achieving optimal space utilization now is one challenge; designing a facility for future adaptability is another. Architect, planner, and operator Emily Blaze argues that a building's long-term success hinges on its operation, emphasizing that an "operations mindset" is crucial for enduring utility. In this presentation, Emily examines design features promoting adaptability, the significant impact of design choices on operational efficiency, and how user experience profoundly shapes space utilization.