Thick data, deep impact: Reimagining workplace design through human connection

This presentation chronicles a transformative exploration into human-centered workplace design and the emotional landscape of the workplace experience. Lee Kim reveals what deep empathy research has uncovered about the emotional workplace needs that traditional surveys overlook—and how that should inform design solutions. She demonstrates a human-centered design process that has revealed two critical unmet needs: opportunities for wisdom-sharing, and authentic self-expression throughout the workday. Drawing inspiration from sources ranging from the seven wonders of the world to a campfire to the cycle of nature, she prototypes seven solutions, focusing on "Metamorphosis Space," a nature-inspired environment where different creatures live in harmony, enabling intentional transitions between contemplation and collaboration. She shares pilot results demonstrating measurable emotional impact, proving workplaces can nourish the human spirit while supporting business objectives. She delivers frameworks for incorporating "Thick Data" storytelling, prototyping multiple concepts before committing resources, and shifting from efficiency-focused to soul-centered design that deepens employee connection and workplace satisfaction.