The algorithmic office: Using AI to personalize every employee and visitor experience

As workplace expectations shift toward personalization, organizations struggle to deliver individualized experiences at scale without overwhelming their facility and IT teams. This presentation examines the convergence of AI, smart buildings, and workplace software platforms that enable mass customization. Sanjiv Singh demonstrates how for employees, AI adapts the workplace to individual roles, behaviors, and preferences by optimizing space utilization, environmental comfort, workflows, learning paths, and well-being support. He also illustrates how for visitors, algorithmic systems streamline access, navigation, and engagement through intelligent visitor management, predictive analytics, and real-time personalization. He charts what is available today and what the future could hold using relevant use cases.