Space Use

Implementation of a remote workforce and a restructuring of their onsite physical space have helped to improve employee retention rates while also increasing overall productivity and quality at Vanderbilt University Medical Center (VUMC) in Nashville, Tenn. Calls from patients looking to schedule appointments are initially answered by one of the 260 phone agents who comprise the Patient Access Services department. Answering more than 10,000 calls on average every day and handling a total of 4.2 million inbound and outbound calls annually, these phone agents have a fast-paced, demanding position that experiences approximately 25 percent turnover each year. This turnover rate is low compared to the 32 percent national average for call centers, says Elizabeth Nix, director of service quality and development for the department.

Intertek, a leading Total Quality Assurance provider to industries worldwide, is enabling companies to re-open for business with the highest health and safety standards in place through its innovative Protek program. Protek harnesses science-based processes and protocols to mitigate environmental health risks in facilities, from existing buildings to new construction projects.

The Texas A&M University System is planning to reopen its 11 campuses in fall of 2020 for in-person instruction and residence. Incorporating the latest guidelines from infectious disease experts and local, state, and federal officials, Texas A&M has created a strategic plan that prioritizes the safety and wellbeing of students and faculty and minimizes the risk of SARS-CoV-2 exposure. Classes will begin in mid-August with the semester ending prior to Thanksgiving.

The University of Mount Union has created an innovative plan to safely resume instructional and residential operations in fall of 2020 in Alliance, Ohio. As well as making modifications to all areas of campus including classrooms, housing, dining areas, and group meeting spaces, the university will implement the Social Distancing Learning Model which includes both face-to-face and remote instruction. 

Morgan Stanley will resume trading at its New York headquarters by late June of 2020. Leveraging insights from the experience of reopening its offices in Asia, the company is implementing pre-entry temperature checks and incorporating signage for walking routes that maintain appropriate social distancing. Welcome kits will be provided that include hand sanitizer and masks, which will be worn whenever employees are away from their desks. The corporate cafeteria will offer boxed meals that can be ordered via app, with meeting rooms remaining closed for the present.

Gensler has published the results of its U.S. Work from Home Survey. The study explored the current experience of working from home during the pandemic and how this is influencing people’s expectations for the future workplace. The survey was conducted to help provide greater insight into the work-from-home experience and how the workplace will be designed in the post-COVID world. As a result, Gensler is building a better understanding of how to address pre-pandemic workplace issues, including the need for more space, less desk sharing, and more autonomy.

FM:Systems is offering a webcast that will enable facilities managers to connect data with effective decision making to drive strategic organizational change in response to SARS-CoV-2. "Understanding COVID's Impact on Your Organization's Space Utilization & Metrics" will air at 11:30 AM EST on June 10, 2020.

With this virtual school year coming to a close, college and university administrators are striving to envision how their campuses, and particularly learning spaces, might adjust in the near term when students return; 70 percent of institutions are working toward a fall reopening, according to the Chronical of Higher Education. Everything is on the table, from the physical (less dense seating in lecture halls, classrooms, and libraries; dividers between desks; and greater use of technology to reduce human contact) to the operational, including staggered schedules, enhanced cleaning protocols, new student codes of conduct, and strict pedestrian traffic flows. In order for these plans to succeed, alterations in the physical plant must be coupled with a comprehensive change management strategy for students, faculty, and staff.

The American Institute of Architects (AIA) released the Re-occupancy Assessment Tool in May of 2020 to provide strategies for limiting exposure to SARS-CoV-2 in buildings. Offering a framework of strategies and general mitigation measures, the tool was developed by AIA’s Disaster Assistance Committee to provide public officials, businesses, and architects with practices that protect occupant health, safety, and welfare. 

At some point, we will power down our makeshift home offices and return to the workplace. What that will look like is the subject of much discussion, but many agree that office space will undergo a substantial post-pandemic redesign. Communal tables and benches might become a thing of the past, while the face shields we’ve come to see at the supermarket could take the form of plexiglass dividers between desks. It won’t be the end of collaboration, but it might be the end of the bustling, densely packed “collaboration spaces.”

Hixson is offering a free webinar at 2:00 PM EDT on May 14, 2020. "Optimizing Your Lab Facility: Removing Roadblocks to Success" will enable facilities planning and management professionals to learn how to identify barriers to R&D lab performance; discover design and engineering solutions that can reduce or eliminate lab constraints; and develop a winning business case to make strategic capital investments for facility improvements.

Many existing lab spaces are filled with roadblocks that cause them to be less than ideal: 

Boston Real Estate COVID Consortium is creating a toolkit of strategies for workplace design, construction, and management in response to the SARS-CoV-2 pandemic. The mission of the consortium is to share knowledge relating to current industry best practices, due diligence, and adapting to changes in codes and regulatory amendments for the post-pandemic working environment.

Merrick & Company are offering a free webinar on strategies for returning to work during the SARS-CoV-2 pandemic. The one-hour session will begin at 1:00 PM EDT on May 7, 2020.

FM:Systems is offering a webcast detailing five key steps that will enable facilities managers to prepare for the return to the workplace. Delivered by Brian Haines, Vice President of Strategy for FM:Systems, "Strategic Planning When Returning to the Workplace" will air from 11:00 AM to 11:30 AM EST on May 7, 2020. 

Key takeaways will include:

Real estate services firm Cushman & Wakefield launched the Recovery Readiness Task Force (RRTF) in April of 2020 to lead the development of best practices, products, and partnerships to prepare clients for post-pandemic recovery and the eventual return to the workplace. Drawing on innovative strategies for design, construction, facilities management, and commercial cleaning protocols, the task force will offer a toolkit with step-by-step protocols for tenants and landlords to use as they begin planning the transition back to the workplace.